CUSTOMER CARE
ORDERING PROCESS
After an order has been placed, you will receive a confirmation of your purchase.
READY TO SHIP PIECES: It will be shipped out within 3-5 business days from order confirmation. Please take this into account when calculating delivery times.
MADE TO ORDER PIECES: Please expect 3-4 weeks for your order to be handcrafted and ready to be ship.
For urgent orders, please contact us at hello@sabinawong.com. We will try our best to accommodate your request.
SHIPPING POLICY
We offer international shipping.
Orders over $150 or more items are eligible for free shipping worldwide.
Standard Shipping via Canada Post | Hong Kong Post
Canada: CAD$10.00 2 - 8 Working days*
United States: CAD$7.00 2 -5 Working days*
Hong Kong: CAD$5.00 3 - 5 Working days*
International: CAD$9.00 8 -20 Working days*
*Delivery times are approximate.
* Working days are Monday through Friday, excluding Saturday, Sunday and
Statutory Holidays.
Sabina Wong cannot accept any responsibility for parcels lost in transit.
To ensure efficient service, we may ship from our other international offices. Customers are liable for any import duties or charges on their orders. Sabina Wong cannot be held accountable for custom clearance delays, nor liable for any import duties payable on orders made.
Shipping upgrades to expedited shipping can be added on.
*International orders are subject to the receiving country's import fees, duty, taxes and/or brokerage fees. These funds are not paid to nor are they set by Sabina Wong Jewelry. They are paid to and set by your home country's government as per import/export regulations and charged by your local postal carrier. Funds are due upon receipt in accordance with your local import and postal regulations.
PAYMENT OPTIONS
Please note that all prices are in CAD and does not include applicable taxes and shipping if any.
We currently accept most major credit cards.
EXCHANGE POLICY
If you are dissatisfied with your purchase, we will gladly exchange new unworn, undamaged merchandise with its original packaging within 5 days of receiving your order. Customer is responsible for safe return shipping. Sabina Wong is not responsible for items lost or damaged in transit. Please email us at hello@sabinawong.com for further instructions. Any shipping costs associated with the exchange must be paid by the customer.
All sale items are final sale.
*We do no offer exchange for sale items, promotions and earrings (due to hygienic reasons).
PRODUCT AVAILABILITY
If you are unable to locate an item that was once available on our online store, please contact us at hello@sabinawong.com. We will be glad to assist you with a special order, depending on the availability of the materials.